Chat&Go® with MARIA combines WhatsApp-based ticketing with an AI-powered mobility assistant, giving passengers a complete travel experience with no app to download and no account to create. Passengers open a WhatsApp chat with the operator and are redirected to a dedicated web interface where they interact with MARIA in natural language to plan journeys, get real-time information, receive disruption alerts and buy tickets. 

By removing the friction of app downloads and registrations, the solution unlocks a previously untapped audience of occasional riders, tourists and digitally excluded users, turning them into paying customers from day one. For operators, it's a scalable, low-integration SaaS solution deployed in weeks that reduces customer care requests by up to 20%, increases digital ticket adoption and unlocks new revenue streams.