EIT Urban Mobility is committed to ensuring accessibility of its websites in accordance with Directive 2019/882 on the accessibility requirements for products and services. We are continually working to improve the user experience for everyone and to ensure that our digital platforms are accessible to people with disabilities.

This statement applies to content published on the domains:

https://marketplace.eiturbanmobility.eu/

This website is designed to be used by as many people as possible, including persons with disabilities. You should be able to:

• zoom up to 200% without problems
• navigate most of the website using just a keyboard
• navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)

Compliance status

This website partially complies with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. See ‘Non-accessible content’ for more details.

The website was tested on 5 August 2025 by NOAH Web-Entwicklung & Netzwerk-Service

Preparation of this statement

This statement was prepared on review on 6th August 2025.

The statement is based on a review of a representative sample of web pages and course content by the provider by some qualified accessibility experts, using a combination of manual and automated testing.

Feedback

If you need content from this website that is not accessible to you, but is not within the scope of the accessibility regulations as described above, please contact us by e-mail at  [email protected].

We will respond to feedback within 20 business days from the date of receipt of the enquiry by the responsible department.

Enforcement Procedure 

If you have contacted the person responsible for the EIT Urban Mobility website to report an accessibility issue that prevents you from accessing content or services, and you have not received a satisfactory response within a reasonable timeframe, you may initiate a formal complaint procedure.

The responsible authority for ensuring compliance with Directive (EU) 2019/882, as transposed into Spanish law (Royal Decree 193/2023), is:

Unidad Responsable de Accesibilidad (URA) de la Generalitat de Catalunya 

Communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018) can be made through the following contact mailbox.

Communications will be received and forwarded by the General Directorate of Citizen Attention, of the Department of the Vice Presidency, Economy, and Finance, as the Responsible Unit for Web Accessibility at the regional level.

You may contact this authority if:

• You have not received a reply to your accessibility request
• The reply you received is unsatisfactory
• Your request for accessible content or services has been denied

Compatibility with browsers and assistive technology

 The Marketplace website is designed to be compatible with the following most commonly used assistive technologies:

• the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari browsers;
• in combination with the latest versions of NVDA.

Technical specifications

The accessibility of the European Union website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer; HTML, CSS, JavaScript

Non-accessible content

Despite our best efforts to ensure the accessibility of the website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.

Known limitations:

1. Contrast Compliance
   The webpage meets the required contrast standards only when the user manually activates high contrast mode. Absent this setting, the default configuration may not satisfy accessibility contrast requirements.
2. Alternative Text for Images
   Some images do not include meaningful alternative text. In particular, older images may have automatically generated descriptions that indicate their intended function but do not accurately reflect their visual content.
3. Video Accessibility
   Certain video materials may lack subtitles or transcripts.
4. Heading Structure
   Some headings may not be properly nested, particularly within the “Insights” section and user content forms.
5. Google Maps 
   The keyboard shortcuts table embedded within the Google Maps does not include a table header.

We aim to fix these issues in future releases.