Transparency Notice

Transparency Notice

Marketplace Navigator AI Assistant - Transparency Notice

Last Updated: August 2026

Applies to: Marketplace Navigator available through the Mobility Innovation Marketplace

1. Introduction

Marketplace Navigator is an AI-powered assistant designed to help users navigate the Mobility Innovation Marketplace, discover relevant information, identify solutions and services, and find relevant Marketplace content more efficiently.

The chatbot is intended solely as an information and navigation tool. It does not make decisions on behalf of users, provide professional advice, or perform profiling or eligibility assessments.

 

2. How Marketplace Navigator Works

Marketplace Navigator generates responses based on:

  • Information voluntarily provided by users during a chat session; and
  • Relevant Marketplace documents and content identified through an AI-powered search process.

The chatbot searches the Marketplace knowledge base to retrieve the most relevant documents related to a user's question and uses those documents as context when generating a response.

What the chatbot does NOT use

Marketplace Navigator does not:

  • Access Marketplace user profiles;
  • Access Marketplace account information;
  • Access customer relationship management (CRM) information;
  • Access private user data stored in Marketplace systems;
  • Use publicly available information about users;
  • Create user profiles;
  • Track users across conversations;
  • Make decisions about individuals;
  • Perform automated decision-making or profiling.

The chatbot relies only on information voluntarily entered during the conversation and relevant Marketplace content.

 

3. Personal Data We Process

Depending on how you use the chatbot, we may process:

  • Questions, prompts and messages submitted through the chat;
  • Contact details or information voluntarily provided by you;
  • Technical and usage information necessary to operate and secure the service;
  • Feedback provided regarding chatbot responses.

You remain responsible for the information you choose to submit.

 

4. Purpose of Processing

Information processed through Marketplace Navigator may be used to:

  • Respond to user questions;
  • Facilitate navigation of the Marketplace;
  • Provide information about Marketplace content, services and solutions;
  • Improve the quality and performance of the chatbot;
  • Maintain the security and reliability of the service;
  • Investigate and resolve technical issues;
  • Monitor and improve response quality.

 

5. AI Transparency

You are interacting with an artificial intelligence system.

Responses are generated automatically and may occasionally be incomplete, inaccurate or outdated. While reasonable measures are taken to improve response quality, users should independently verify important information before relying upon it.

Marketplace Navigator does not provide:

  • Legal advice;
  • Financial advice;
  • Regulatory advice;
  • Tax advice;
  • Professional consultancy services.

Where authoritative or official guidance is required, users should consult the relevant Marketplace contact or source documentation.

 

6. Confidentiality

Users should only share information they are authorized to disclose and should avoid submitting confidential, commercially sensitive or proprietary information unless necessary and appropriately authorized.

 

7. Data Protection Safeguards

We implement appropriate technical and organizational measures to protect personal data and information processed through Marketplace Navigator.

Where personal data is processed outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with applicable data protection laws.

 

8. Data Retention

Chat interactions, logs and associated information are retained only for as long as necessary to:

  • Operate and maintain the service;
  • Improve response quality;
  • Resolve technical issues;
  • Meet legal, regulatory or contractual requirements.

Retention periods are reviewed periodically and data is deleted or anonymized when no longer required.

 

9. Service Providers

Marketplace Navigator may rely on carefully selected service providers to support:

  • AI functionality;
  • Hosting infrastructure;
  • Security and monitoring;
  • Technical maintenance and support.

Where such providers process personal data on our behalf, they are contractually required to comply with applicable privacy, security and confidentiality requirements.

 

10. Response Quality Monitoring

To maintain the quality and reliability of Marketplace Navigator, we may review chatbot performance, user feedback and a limited number of interactions.

This may include:

  • Monitoring response accuracy;
  • Identifying incorrect or misleading responses;
  • Improving Marketplace content coverage;
  • Updating the chatbot knowledge base.

These activities are undertaken solely to improve the service and user experience.

 

11. User Responsibilities

When using Marketplace Navigator, please:

  • Avoid sharing confidential, proprietary or commercially sensitive information;
  • Avoid sharing unnecessary personal data;
  • Verify important information independently;
  • Contact the Marketplace team directly where official confirmation is required.

 

12. Your Privacy Rights

Information submitted through Marketplace Navigator is subject to the Mobility Innovation Marketplace Privacy Notice.

For information about:

  • Your privacy rights;
  • How personal data is processed;
  • Data retention practices;
  • International transfers;
  • Contact details for privacy-related requests;

please refer to the Marketplace Privacy Notice available here Privacy Policy | Mobility Innovation Marketplace

 

13. Contact Us

If you have questions about Marketplace Navigator, AI usage, privacy, or data protection, please contact:

Via e-mail: [email protected], with subject matter ‘Privacy Policy Website’