MIOO: Ready to ride assembly service for bike e-commerce
An innovation supported by
An innovation supported by
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Anja Kullberg
CMO at MIOO Cycling AB
Active MobilityAccessibility & Inclusivity
cycling, micromobility, service
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Product client
e-commerce
Maturity
Commercialised
Find out more about this product's availability
Product end user
cyclists, elderly, students
Online resellers of bicycles now have the opportunity to offer their customers an excellent customer experience. At the check-out customers have the option to order a ready to ride service from MIOO.
Benefits for online resellers
Higher conversion rates amongst potential customers who do not feel confident they can safely assemble their own bikes.
Fewer complaints and problems for your service and support department caused by customer trying to assemble their bikes themselves.
Fewer returns since MIOO can remedy minor errors on site at delivery, and if any components are defective or missing, MIOO can assist with quick support.
Benefits for the customer
A convenient solution to get the new bike ready to ride. For those not having the time, tools or knowledge to assemble the bike themselves.
Professional and safe assembly of the bike
Professional bike-fitting
Opportunity to ask questions and get advice on how to maintain and take care of the new bike.
Value Propositions
Online bike resellers can partner up with MIOO and offer a professional assembly service to their customers. When the bike is delivered to customer a MIOO Bike Buddy will go there to do the assembly.
