We switched services from fixed-route-and-schedule to flexible on-demand. Using the elMeuBus app, users can request a pick-up and drop-off at any of the new stops that now cover the entire residential area. To handle the area’s tricky streets, we developed navigation maps and GPS customized to recognize the access requirements, limitations and permissions of public buses, quite different from cars.
Through Transport Metropolitans, the City Council funded the service and provided vehicles, drivers, driver’s tablets and a back-up phone line. The council also organised a campaign to explain the service to residents and how to use the passenger App, with a team of social workers knocking door by door and with special care to the elderly.
Passenger App allows users to book and pay for rides, get real-time pick-up and drop-off updates, and a personalized, flexible service that adapts to their needs.
Driver App alerts drivers to new bookings in real-time and directs them to dynamic pick- up and drop-off points. It also controls on-board capacity.
Algorithms constantly optimize all passenger bookings and vehicles routes to provide the best possible service for all users.
Dashboard allows transport operators to set service parameters, monitor operations in real time via the Control Panel and get detailed data and analytics on user behavior.