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Future Mobility Sustainable City Logistics
Digital Twins, Artificial Intelligence, Last-Mile Logistics, Low Emission Zones

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Start of operations

Year 2021

Scale of operations area

Metropolitan Area



Application Locations

Madrid (Spain)
Best Practice essentials
The Challenge

Madrid is an important logistics hub, located within the Atlantic and the Mediterranean TEN-T corridors. Since the pandemic outbreak, the city experienced a substantial increase in both receiving and pass-through long-haul trucks, and an exponential rise of e-commerce and home delivery, a major part of which is expected to remain in the “new normal”.

Despite the city implemented a successful Low Emission Zone scheme that improved air quality, air pollution remains one of the biggest environmental risks to the health of all Madrid inhabitants. In fact, urban freight distribution accounts for 10% of the urban vehicles fleet, 20% of peak hour congestion and 30% of pollution from transport in Madrid. Reducing the number of vehicles and the travelled distances seems to be one of the best ways of reducing congestion and pollution and improving air quality in the city.

As an immediate action Madrid wants to explore urban consolidation centres connected to the TEN-T to deliver to the city centre.

The Solution

The urban consolidation centre addresses real freight movement problems while exploring the concept of a digital twin to optimise city logistics operations of hybrid and 100% electric vans and 100% electric three-wheelers used for the last-mile delivery. 

The logistics centre is located within the special protection Low Emissions Zone Distrito Centro, and was setup within an idle space of a city-owned, underground parking close to M-30 ring road, which belongs to TEN-T. The centre has a surface of 200m2 and counts currently with 15 electric vehicles, charging stations, and a staff capacity of 20 employees.

The digital twin integrates open data sources, models and software tools, that enable a comprehensive evaluation of logistics operations considering contextual indicators such as emissions, congestion and noise, as well as operations performance indicators, labor and costs impact.

Digitalising the entire urban logistics supply chain supports policymaking and business decisions. Policymakers and operators can respond to emerging questions such as "what are the effects of defining new low emission zones?"; "what if we shift urban consolidation centre location, setup new ones or use other types of vehicles?

End user involved

Type of end user: Community of Practice, Transport associations, Neighbors associations, City Authorities

Find out more about End user feedback, Impact and Lessons learnt of this implementation

Lead operator
Organisation name

Empresa Municipal de Transportes de Madrid

Organisation type

Public Authority - City

Other entities involved in the implementation
Organisation name


Organisation type

Business - SME

Organisation name

Last Mile Team

Organisation type

Business - SME

Organisation name

Zaragoza Logistics Center

Organisation type


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