We adapted our on-demand solution to PRM transport, configuring a network of virtual door-to-door stops for maximum user comfort and convenience. For PRMs, respecting pick-up and drop-off times takes precedence over travel time, so we designed an algorithm and system that considers this balance appropriately. We also enabled bulk pre-programming of repeat rides. This saves time and improves efficiency for operators and ensures a more reliable service for passengers.
We provided the Passenger App, Driver App, Central Control Console, driver training, marketing materials and support. Lisbon City Council funded the service and, through Carris, provided vehicles, drivers and driver’s tablets.
Passengers get real-time pick-up and drop-off information from a reliable, personalized, door-to-door service that adapts to their needs, and a new channel to book, modify and cancel their routing needs.
Drivers can view all bookings in real-time and are directed to pick-up and drop-off points by the Driver App, which can also be used to control on-board capacity.
Algorithms constantly optimize all passenger bookings and vehicle routes to ensure punctuality and provide the best possible service for all users.
Transport operators schedule and monitor operations in real time via the Control Panel and get detailed data and analytics on user needs and behavior, taking the guesswork out of getting it right.