Airports are hives of activity, but the passengers are only half of it. Every day, thousands of employees scurry about behind the scenes, navigating these huge, sprawling sites to keep everybody moving. Yet few of us realize how much our ability to get where we’re going depends on theirs.
Munich is Germany’s second biggest airport, with some 8,000 employees that crisscross the site daily on their way to meetings or to perform essential duties. Providing for their complex mobility needs is the job of airport operator Munich Airport GMBH. To achieve this, they provided 70 company cars for employees to drive themselves around the site. However, while cars were always fully booked, they were under-utilized, spending a lot of time parked and waiting for return journeys. Clearly, a more sustainable, efficient solution was required.
Like most airports, Munich was designed for planes, not buses, so working out the most direct route for fixed-line transit was always going to be a challenge. And with highly unpredictable employee movements, fixed schedules were out too.
The challenge for Shotl was to find a new way to move employees without raising prices sky-high.